MGT 473 - Topics in Quality Management.

(Formerly BUS 473). BUS 115; MGT 211. (3).

Introduction to various tools and techniques of modern quality management, with emphasis on applications. Management issues, including total quality management, Deming’s fourteen points for management effectiveness, international standards, and related issues. Statistical tools such as statistical process control, problem solving strategies for quality improvement, experimental design, and Taguchi methods.