MGT 573 - Topics in Quality Management.

MGT 571 or equivalent.(3).

Total quality management concepts, management issues related to quality improvement, Baldrige Award criteria, TQM implementation issues and strategies, and international standards. Statistical tools for quality improvement such as statistical process control, problem-solving methods, quality engineering (Taguchi methods), re-engineering and quality function deployment also will be discussed with emphasis on applications. Not open to students with credit for BUS 473.